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Technology Support Representative

# Company Description:
Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world?s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.
Responsible for technical support with respect to installation, set-up, training and technical troubleshooting of the Crow technology product within assigned territory. Work directly with Support Managers to ensure they have the latest training, product information and support. Act as tier 2 support within call center during office weeks. Responsible for upgrades, including firmware, software and server support. Visit customers within assigned territory to ensure satisfaction and report issues back to the Service Product Manager.
+ I.T./Software: Work with Support Managers and the customer on implementation requirements, install software, upload data (employees, certificates, and equipment), and customize default settings to correspond to the customer?s application. When Dealer/Branch Insite support is not available, work directly with the customer to train the Administrator, Supervisors, and Technicians on how to manage the system and use the dashboards, reports and alerts available within.
+ Technical / Hardware: Assist with and train local dealer/branch with hardware, wiring and mounting installation, as well as post go live checks and firmware upgrades.
+ Document and report implementation progress on SharePoint. Assist with Infolink software upgrades.
+ Work with Support Managers to develop strategies to train and develop dealer/branch InfoLink experts at each dealer/branch in your region. Ensure that each Support Manager attends Demonstrated Performance (DP) training, and that at least two technicians in each District attended DP Training for hardware installation each year.
+ Conduct health checks with existing customers and Support Managers to ensure customer satisfaction and use of the system. Aid Support Managers and customers in the onboarding process. Provide leads to dealer/branch sales and Support Managers regarding additional installations, Battery Health Monitor, Audible/Alarm Strobe, Training, Web Services, Custom reporting and service, and other future InfoLink technologies and products.
+ Provide direct support to customers, dealers / branches and internal personnel on software questions, managing the database, troubleshooting issues with software and hardware including the InfoLink server and InfoLink modules. Conduct follow-up calls with customers to assist them with analyzing data and setting up dashboards. Report product issues to Service Product Manager.
0-4 years' related experience
Associate degree (Electronics, Information Technology or Engineering)
Must have valid driving privileges
Extensive travel (over 20%)
Extensive overnight stays (over 20%)
Two-year degree in electronics, information technology or engineering. Advanced computer skills, interpersonal skills, and technical field experience in the lift truck industry are desired. Self-motivated and comfortable speaking in front of small to medium sized groups is necessary for this position. Bi-lingual language skills would be beneficial.
# Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
# Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EO/AA Employer Minorities/Females/Protected Veterans/Disabled

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