Design Research Manager

Crown is looking for a Design Research Manager to play a leading role in helping to build perspectives on new products and services, develop our pipeline of forward-looking strategic research, and develop a high-performing research team doing work in ethnography, user experience research, participatory design, business model innovation, and strategy.
You can see the forest for the trees and enjoy finding the "simplicity on the other side of complexity." You're also not afraid of digging into details to uncover assumptions and connect dots that others may not yet see. Bring your experience as a researcher to uncover insight with impact and help advance Design Research at Crown. Our award-winning Design organization is looking for a Design Research Manager who can lead people and projects to develop user, customer and market insight that shapes strategy for products, services, and beyond.
What's the work of a Design Research Manager?
Work cross-functionally as a trusted advisor with design, engineering, and business teams across the company to help surface fresh perspectives, clarify thorny problems, and engage executive stakeholders
Play a hands-on role leading research as well as supervising projects led by your direct reports
Make research come alive for stakeholders using techniques like workshops, diagrams, or visual storytelling that engages them as participants in shaping the results
Frame and supervise a portfolio of research projects at varying points on the product development process - from discovery to evaluation
You can:
Build rapport with customers, internal stakeholders, and executive audiences
Collaborate with multidisciplinary teams, sharing wins and successes
Communicate with clarity and poise in person and in writing
Make sense of qualitative and quantitative data to drive to meaningful insights
Use non-linear, design thinking / systems thinking skills and have an aptitude to explore, iterate, and pivot when necessary
Facilitate groups (large and small) and design engaging workshops that produce results
Articulate the difference between traditional market research and design research
You're a good fit if:
You're passionate about critical thinking and motivated to develop others. You have previous experience with design research-related work in a business environment in-house or with a consulting firm. You are experienced in guiding, mentoring, or advising junior staff and peers. Your academic background might include education in a related field like human-centered design, business strategy, or a social science like anthropology, psychology or sociology. Valid driver license, good driving record, and ability to travel frequently (10-20%) including overnight stays and international travel required.
Related Terms: Design Researcher, Design Strategist, Product Strategist, Research and Insights, Service Design, Business Design, Strategic Marketing
We are Crown Design:
Design is valued at the highest levels of the company, which makes it a rewarding place to be for designers and design researchers. The Design Research team is part of the larger Design organization with a mission to create human-centered innovation and help the company develop fanatically brand-loyal customers. We regularly ask "Why, What if, How might we?" and spend a lot of time with customers ? looking deeper to go beyond the obvious and create new ways to surprise and delight. We dream up the future for Crown products and services AND we help make it happen! The Design team at Crown is an integrated part to our product development process and is involved from the fuzzy front end shaping strategic direction, all the way to product launch ? ensuring we deliver our vision.
Company Background
Crown is not what you might expect. Founded in 1945, it is a 4th generation family owned business that values people and community as much as the industry-leading product it develops, manufactures, and distributes globally. Headquartered in the small town of New Bremen Ohio, Crown is a global corporation with regional headquarters in Australia, China, Germany and Singapore. In addition to regional offices, Crown also has company-owned retail locations across the world.
In New Bremen, our corporate offices span this small midwestern town creating a beautiful corporate campus with quaint buildings and modern workspaces. Some employees walk or ride bikes to work, while others choose to commute (with no traffic!) from larger metropolitan areas or surrounding rural communities.
Crown Equipment Corporation is one of the world's largest material handling companies, with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown produces a broad range of forklifts and automation and fleet management technologies that are revolutionizing the material-handling industry.
New Bremen, Ohio
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EO/AA Employer Minorities/Females/Protected Veterans/Disabled

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